Refund policy

Return & Refund Policy

Last updated: March 29, 2026

At Elite Custom Tees, every item is custom‑made on demand. Because each product is created specifically for your order, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, or design preferences.

No Returns or Refunds on Custom Orders

All products sold by Elite Custom Tees are custom‑printed or personalized. Once an order is placed and production begins, it cannot be canceled, returned, or refunded, except in the limited situations described below.

By placing an order, you acknowledge and agree that:

  • You are responsible for reviewing your design, size, color, and quantity before submitting your order.

  • We are not liable for customer‑provided artwork that contains errors, low resolution, or unauthorized content.

  • No refunds or credits will be issued for buyer’s remorse, incorrect size, or change of mind.

Defective, Damaged, or Incorrect Items

We take great care to ensure your custom apparel meets the highest quality standards. If you receive an item that is defective, damaged during shipping, or does not match your approved design, please contact us immediately.

To qualify for a replacement or refund under this exception:

  • You must notify us within 7 days of receiving your order.

  • Provide your order number, a clear photo of the issue, and a brief description.

Once we verify the issue, we will, at our discretion:

  • Re‑print the item at no cost, or

  • Issue a full refund to your original payment method.

We do not require you to return defective items unless the item is unusually large or valuable; if a return is needed, we will provide a prepaid shipping label.

Contact for issues:
Email: elitecustomtees1@gmail.com
For faster assistance, you may also call or visit either of our locations during business hours.

Cancellations

Because production begins immediately after you place your order:

  • Cancellations are only accepted within 1 hour of purchase and only if the order has not yet entered production.

  • To request a cancellation, call the location where you placed your order or email us immediately.

In‑Store Purchases

If you purchased a custom item at one of our physical locations (Grapevine Mills Mall or Stonebriar Centre), the same policy applies: no refunds or exchanges for custom‑made items.

For ready‑made (non‑custom) merchandise, we offer a 7‑day exchange for store credit, provided the item is unused, with original tags and proof of purchase. Customized items are excluded.

Contact Information

Elite Custom Tees – Grapevine
Inside Grapevine Mills Mall
3000 Grapevine Mills Parkway, Grapevine, TX 76051
Phone: (469) 431-1793

Elite Custom Tees – Frisco
Inside Stonebriar Centre
2601 Preston Rd, Frisco, TX 75034
Phone: (469) 893-0940

Email: elitecustomtees1@gmail.com

Legal Compliance

This policy complies with applicable U.S. consumer protection laws, including the Magnuson‑Moss Warranty Act and Texas Business and Commerce Code. It is designed to be transparent and fair to both our customers and our small business.